COLLEGE OF ALBERTA DENTURIST

Professional Conduct Concerns and Definitions

The College of Alberta Denturists exists so that Albertans can be assured of receiving ethical, professional and safe denturist services. If you have concerns about the practice of a registered denturist, the College is available to address those concerns.

Complaint about a regulated member may arise from the public, their employer or a co-worker.  A complaint may also be lodged regarding an individual who has ceased being a regulated member within the immediately preceding two years.

The College may accept complaints that are related to the unprofessional conduct of a member.  What constitutes unprofessional conduct is explained in the Health Professions Act, but examples include:

  • Unskilled, incompetent or illegal practice as a denturist
  • Boundary issues including sexual abuse or sexual misconduct
  • Failure to uphold the Standards of Practice or Code of Ethics of the College
  • Misrepresenting qualifications or registration
  • Failure to uphold regulatory requirements for practice

The College always encourages patients to speak to their denturist about any concerns they may have about the practice of a denturist or the services it has received.  It is outside of the mandate of the College to negotiate any matters related to fees remitted or refunded for services rendered.

Complaints must be received by the College in an original form. Electronic signatures will not be accepted. All complaints must:

  1. be in writing
  2. indicate the regulated member or former regulated member’s name
  3. indicate the issue and the reason for the complaint
  4. provide any relevant information and/or applicable supporting documentation
  5. be signed by the complainant (the person making the complaint)
  6. contain contact information for the complainant

Using our complaint form will help you in providing all the required information. Please submit the completed form with any supporting documentation to our Complaints Director at:

College of Alberta Denturists
Attn: Complaints Director
Suite 405, 10408-124 Street
Edmonton, Alberta  T5N 1R5

Fax: 780.429.2336

Definitions

A complainant is the individual who comes forward with a signed, written complaint. The complainant may be a member of the public, an employer, another regulated member or another healthcare provider.

During denturist-patient relationship and in the two-year period following the end of the denturist-patient relationship, a former patient is considered to be a patient for the purposes of the sexual abuse and sexual misconduct provisions defined in the Health Professions Act.

Sexual Abuse is defined by the Health Professions Act to mean the threatened, attempted or actual conduct of a regulated member towards a patient that is of a sexual nature and includes any of the following conduct:

  • (i) Sexual intercourse between a regulated member and a patient of that regulated member;
  • (ii) Genital to genital, genital to anal, oral to genital, or oral to anal contact between a regulated member and a patient of that regulated member;
  • (iii) Masturbation of a regulated member by, or in the presence of, a patient of that regulated member;
  • (iv) Masturbation of a regulated member’s patient by that regulated member;
  • (v) Encouraging a regulated member’s patient to masturbate in the presence of that regulated member;
  • (vi) Touching of a sexual nature of a patient’s genitals, anus, breasts or buttocks by a regulated member.

Sexual misconduct is defined by the Health Professions Act to mean any incident or repeated incidents of objectionable or unwelcome conduct, behavior or remarks of a sexual nature by a regulated member towards a patient that the regulated member knows or ought reasonably to know will or would cause offense or humiliation to the patient or adversely affect the patient’s health and well-being but does not include sexual abuse.

Unprofessional conduct is defined by the Health Professions Act. In part, elements of Unprofessional Conduct include:

  • Unskilled, incompetent or illegal practice as a denturist
  • Boundary issues including sexual abuse or sexual misconduct
  • Failure to uphold the Standards of Practice or Code of Ethics of the College
  • Misrepresenting qualifications or registration
  • Failure to uphold regulatory requirements for practice